At Nexpay, we value your privacy and are committed to protecting your personal and financial information. This Privacy Policy explains how we collect, use, store, and protect your information when you access our AI-powered banking platform, website, and related services.

Information We Collect

We may collect the following types of information when you use Nexpay:

  • Personal Information: Your name, email address, phone number, date of birth, and other information you provide when creating an account.

  • Financial Information: Account details, transaction records, payment history, and other financial data required to deliver our services.

  • Technical Information: Your IP address, browser type, device information, operating system, and website usage data.

  • AI Interaction Data: Information you share when interacting with our AI assistant, including questions, requests, and feedback.

How We Use Your Information

We use your information to:

  • Provide and improve our banking and financial services.

  • Process transactions and manage account activities.

  • Deliver personalized insights and AI-powered financial assistance.

  • Detect suspicious activity, prevent fraud, and maintain account security.

  • Respond to customer inquiries and provide technical support.

  • Meet applicable legal and regulatory requirements.

AI-Powered Services

Nexpay uses AI technology to help users understand their spending, organize financial information, and access personalized insights. AI-generated suggestions are provided for informational purposes and may not always be accurate or suitable for your circumstances.

We do not intend for our AI assistant to replace professional financial, tax, or legal advice. Where third-party AI providers are used, information may be processed by those providers in accordance with applicable agreements and privacy requirements.

How We Share Information

We do not sell your personal information to third parties. We may share relevant information with trusted service providers, payment processors, technology partners, or legal authorities when necessary to operate our services, fulfill transactions, comply with legal obligations, or protect users and Nexpay.

We require service providers to handle information appropriately, subject to applicable agreements and laws.

Data Security

We use appropriate technical and organizational safeguards designed to protect your information against unauthorized access, loss, misuse, or disclosure. However, no online platform can guarantee absolute security.

You are responsible for keeping your login credentials confidential and notifying us if you suspect unauthorized access to your account.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to access, correct, delete, or request a copy of your personal information, withdraw certain consents, or object to particular types of processing.

To submit a privacy-related request, contact us using the details provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal obligations. We will update the date at the top of this page when changes are published.

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